GSI Support Services

How would you like to get a team of 10+ year JD Edwards experts supporting your system for less than half the cost of ONE on-staff resource?

With GSI Support Services, it is possible!

Using a remote access support model, GSI consultants are able to provide all manner of services without ever stepping on a plane.  Your system is maintained at peak performance and your costs are fractionalized and predictable. 

Your GSI Support Services team is available to you when you need them and because your support is delivered by a team of experts, you get senior-level support that is...

Support Services Offerings

vStaff

• For companies that need daily care-and-feeding of their JDE system with unlimited support requests within their hours of operation
• Fixed fee to control your monthly costs
• Choice of Application, Development, or CNC support
• Pricing based on the hours of coverage and the complexity of the environment.
• SLAs to ensure you\'re getting the help when you need it

vShare

• When you need a block of hours to co-manage your system with real-world experts or for periodic/ad-hoc types of support
• Competitive hourly rates for a minimum monthly block of hours helps control your costs
• Choice of Application, Development, or CNC support
• SLAs available for touble tickets

vAssist

• When you cannot predict what you will need or when you will need it
• Pre-purchased block of hours covering a pre-defined period
• Automatic renewal of the block when your pre-purchase block runs out
• Choice of Applications, Development, or CNC support

CompleteCare

• Oursourced support for the entire JDE application
• Fixed fee to control your monthly costs
• Includes Applications, Development, and CNC support
• Pricing based on the hours of coverage and the complexity of the environment.
• SLAs to ensure you are getting the help when you need it

CompleteCare+

• Support for the entire JDE application including infrastructure hosting
• Fixed fee to control your monthly costs
• Includes Applications, Development, and CNC support
• Pricing based on the hours of coverage and the complexity of the environment.
• SLAs to ensure you are getting the help when you need it