A Different Approach to Support:  GSI vStaff Administration Services

At GSI we have successfully implemented an approach to virtual staffing that helps contain costs while still providing a high quality of service to our clients.  We call it...

Using remote access support, vStaff administrators provide the daily care-and-feeding of your JDE environment, freeing you and your staff to focus on other activities.  Typical vStaff activities include:

• Daily surface test to ensure system is ready for business
• Installation of ESUs
• Ownership of the daily helpdesk and maintenance tasks
• Scheduled package build and deployment for all environments
• Package maintenance
• Maintain system and CNC process documentation
• Maintain all active environments
• Scheduled data refreshes
• User Security and Profile maintenance
• Object Transfers as needed
• Object Management Workbench maintenance
• Maintenance of Service Queues (JDEnet / JDEQueue etc)

You get all of this as well as:

• 2 hour response to any non-critical issues/requests
• 30 minute response to production down issues during plan hours
• 60 minute response on production down issues during out-of-plan hours
• Primary and backup vStaff Administrators
• Direct contact information for your vStaff team
• Client-specific email address to communicate issues to all interested parties (i.e. client@gsi-solutions.com)
• Weekly status report and call with your vStaff team

What you need - When you need it

vStaff provides you a dedicated team to ensure you system up is up and available exactly when you need it.  It's like having a support team that is...

vStaff Packages

vStaff Administration Services are packaged based on your coverage needs.

Contact GSI and upgrade your JD Edwards experience today!